mostbets | FAQ — Common Questions Answered

Q: Where can I find real-time scores and live streaming for cricket or football matches on Mostbets?

After logging in to Mostbets Sports Betting In the section, you'll see a red "LIVE" badge next to all ongoing matches. 1

Q: Can two family members each open their own separate Mostbets account, or is it limited to one per household?

Mostbets policy is One account per person. However, two different individuals from the same household may open separate accounts, provided that: ✔

Q: I've forgotten my password and no longer have access to the phone number on the account — how do I log back in?

It's a tricky situation, but there is a solution. Scenario 1: Forgot your password but still have the phone number 1

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We want you to find quick, easy answers to every question you have.

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Betting & Games

After logging in to Mostbets Sports Betting In the section, you'll see a red "LIVE" badge next to all ongoing matches.

1
Log in and select from the top menu Sports Betting Select one.
2
Click the "Live" tab in the filter panel on the left.
3
Click on any match to see real-time scores, overs/innings, and available markets on the right side.
4
When streaming is available, a 📺 icon will appear next to the match name — click it to start the live video.

To watch Live Streaming Your account must have a minimum balance of ৳10 or an active bet. Live coverage is available for 30+ sports including cricket, football, tennis, and badminton. Live scores and streaming work the same way on the mobile app. Enable push notifications to get alerts before your favourite matches kick off.

App

If the app won't open or keeps crashing, the issue is usually an outdated version or cached data. Try the steps below:

1
Update the app: Download the latest APK from the official Mostbets site. Older versions are a common cause of connection issues.
2
Clear cache: Go to Phone Settings > Apps > Mostbets > Storage > Clear Cache.
3
Restart your phone: Clear the cache, restart your phone, then reopen the app.
4
Check your internet: The app won't load on a weak connection. Try switching to WiFi or a stronger mobile data signal.
5
Allow from unknown sources: On Android, go to Settings > Security > Install from unknown sources and make sure it's enabled.

If the problem persists, fully uninstall the app and reinstall it from scratch. Alternatively, visit mostbets.pro directly in your mobile browser — all features are available there too.

Support

Mostbets offers support through three channels:

💬
Live Chat (fastest): Click the chat icon at the bottom right of the website or app. Write in Bengali — average response time is 2–5 minutes. Active 24/7.
📧
Email (for detailed issues): Email us at support@mostbets.pro. This is the best option if you need to send documents or screenshots. We typically reply within 24 hours.
📣
Social Media: You can ask general questions through official channels — but never share personal account details there.

Support hours: Live Chat is available around the clock (24/7). Email support is active Monday–Sunday, 8:00 AM to 12:00 AM — though for urgent matters, feel free to try at any time. Having your account ID or registered mobile number on hand when contacting support will help resolve your issue faster.

Betting & Games

Mostbets Live Casino lets you play in real time with dealers operating from a real studio. You can see the dealer via live video feed while placing your bets on screen.

1
Log in and select from the top menu Games Select one.
2
Click the "Live Casino" tab — you'll find 500+ tables including roulette, blackjack, baccarat, and Andar Bahar.
3
Click on your preferred table and check the minimum bet — some tables start from as low as ৳50.
4
Each betting window is open for a fixed time (usually 20–30 seconds) — place your chips on the screen within that time.
5
Winnings are automatically credited to your balance.

Games Bangladeshis love: Live Baccarat and Teen Patti are the most popular games. For Roulette, beginners are better off starting at a table with a ৳50 minimum. Before playing for real money, try the demo or free play mode — it's a great way to learn the rules without any risk.

Account

Mostbets policy is One account per person. However, two different individuals from the same household may open separate accounts, provided that:

✔
Two people A different mobile number or email must be present.
✔
Both individuals must be 18 years of age or older.
✔
Use a separate payment method for withdrawals (a different Mobile Pay/Nagad number).

Not allowed: Opening two accounts to claim a bonus twice is strictly prohibited. If caught, both accounts may be suspended and any funds held may be forfeited. If you previously had an account and have lost access to it, contact support rather than opening a new one — they can help you recover your old account.

Account

It's a tricky situation, but there is a solution. Scenario 1: Forgot your password but still have the phone number

1
Go to the login page and click "Forgot password?"
2
Enter your registered mobile number and you'll receive an OTP.
3
Set a new password using the OTP. The whole process takes just 5 minutes.

Situation 2: No phone number or email on the account

1
Send an email to support@mostbets.pro.
2
Set the subject to: "Account Recovery".
3
In your email, include your old phone number, full name, date of birth, and details of your most recent deposit.
4
The support team will verify your identity and assist you within 24–48 hours.

To avoid this issue in the future, add an email address to your account — that way, even if you lose access to your number, you can still recover your account via email.

Account

Mostbets keeps a detailed record of every bet and transaction. Here's how to access them:

1
Log in, then click your profile icon in the top right corner.
2
Betting History To view: go to the Profile menu and select "Betting History" or "Bet History".
3
Transaction History To view: go to Profile Menu > "Financial Transactions" > "History" tab.
4
Filter by date, amount, or status (Win / Loss / Ongoing).

How far back can I view records? Records from the last 3 months are available directly. For older records, contact support and a PDF statement will be sent to you. Each bet shows the odds, stake, potential winnings, and result. If you notice any suspicious transaction, report it to support immediately.

Mostbets FAQ — Frequently Asked Questions & Answers

How to get help

Most frequently asked questions

Talk to us directly

Got your answers? Get started now!

Mostbets FAQ — Frequently Asked Questions & Answers

How to get help

Most frequently asked questions

Where can I find real-time scores and live streaming for cricket or football matches on Mostbets?

The Mostbets app keeps crashing or won't open at all — how do I fix it?

What are the ways to contact Mostbets, and which one gets you the fastest response?

How do I play in the Live Casino — can you walk me through how games with a real dealer work?

Can two family members each open their own separate Mostbets account, or is it limited to one per household?

I've forgotten my password and no longer have access to the phone number on the account — how do I log back in?

Where can I view my full betting history and deposit/withdrawal records?

Talk to us directly

Got your answers? Get started now!